Terms and Conditions for Fen & Filly
Last updated: [5.5.26]
Welcome to Fen & Filly. These Terms and Conditions govern your use of our website and the purchase of products from us. By using this website, you agree to be bound by these terms.
1. About Us
Fen & Filly is an online retailer specialising in equestrian products, including rugs and headcollars.
For any queries, please contact us at:
Email: fenandfilly@gmail.com
3. Products
We sell equestrian goods including rugs and headcollars.
All product descriptions, images, and prices are subject to change without notice.
We make every effort to ensure:

• Accurate descriptions

• Correct pricing

• Realistic product images

However, slight variations may occur.
4. Orders
When you place an order:

• You will receive an order confirmation email
  We reserve the right to:

• Refuse or cancel orders

• Limit quantities

• Correct pricing errors

5. Pricing and Payment
All prices are shown in GBP (£) and include VAT (where applicable).
We accept payment via:

• Debit/Credit Cards

Payment must be received in full before dispatch.
6. Delivery
We aim to process and dispatch orders as follows:

• In-stock items: Dispatched within 3 working days

• Out-of-stock items: Dispatched within 2–3 weeks

All orders are sent via Royal Mail 1st Class Tracked service.
Estimated delivery time:

• 5–7 working days from dispatch

Please note:

• Delivery timeframes begin after dispatch, not from the date of order

• Delivery times are estimates and not guaranteed

• Delays may occur due to factors outside our control, including postal disruptions

Risk of loss passes to you upon delivery.
7. Returns and Refunds
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it.
To be eligible for a return:

• Items must be unused

• In original condition and packaging

Non-returnable items:

• Personalised or custom products

• Used items (unless faulty)

Refunds:

• Processed within 14 days of receiving returned goods

• Original delivery costs refunded (standard delivery only)

You are responsible for return shipping costs unless the item is faulty.
8. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days at fenandfilly@gmail.com.
We will:

• Offer a replacement, repair, or refund

• Cover return shipping costs where applicable

9. Intellectual Property
All content on this website, including:

• Images

• Text

• Branding

is owned by Fen & Filly and protected by copyright laws.
You may not reproduce or use content without permission.​
10. Privacy
Your personal data is handled in accordance with our Privacy Policy.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these Terms and Conditions at any time.
Changes will be posted on this page.
13. Contact Us
Fen & Filly
Email: fenandfilly@gmail.com